Exam Overview

The AB-250 exam is the current assessment for Transforming Contact Center Experiences with AI in Dynamics 365 (beta) and follows the official objectives published for AB-250.

• Exam Code: AB-250
• Level: Associate
• Duration: 100 minutes. Available languages are listed on the official exam page and can vary by exam and region.
• Passing Score: 700 or greater on Microsoft’s scaled score. Beta results are released after Microsoft completes the scoring analysis.
• Unscored Content: Microsoft may include items used for evaluation or research; the number is not officially disclosed by the certification provider.

Exam Structure

The AB-250 exam measures the domains in the current Dynamics 365 AI Contact Center syllabus. The exact number of questions is not officially disclosed by the certification provider.

• Question Types: Not officially disclosed by the certification provider. Microsoft’s official exam sandbox demonstrates the current interface and supported interaction patterns.
• Number of Questions: Not officially disclosed by the certification provider.
• Hands-On Components: The public study guide does not promise a fixed number of labs or performance tasks. Review the official exam sandbox and appointment instructions.

Exam Policies

Before completing Dynamics 365 AI Contact Center exam registration, review the Microsoft Certification Exam Candidate Agreement, security rules, identification requirements, delivery-provider policies, and appointment confirmation.

• Rescheduling Policy: Reschedule through the certification profile or delivery-provider account at least 24 hours before the appointment. Late changes can forfeit the exam payment or voucher.
• Cancellation Policy: Cancel at least 24 hours before the appointment. A missed appointment or late cancellation can result in loss of the exam payment or voucher.
• Retake Policy: After the first failed attempt, wait 24 hours. After a second or later failure, wait 14 days. Microsoft limits candidates to five attempts per exam within a 12-month period.
• Retake Fee: Each retake requires payment of the current Dynamics 365 AI Contact Center exam fee or an eligible voucher unless the purchase terms explicitly include another attempt.

Certification Validity and Renewal Options

Passing the AB-250 exam satisfies the exam requirement associated with Transforming Contact Center Experiences with AI in Dynamics 365; the credential is awarded only when every requirement on the official certification page is complete.

• Validity: Microsoft role-based, specialty, and expert certifications are valid for one year from the date earned.
• Renewal Options: Renew at no cost by passing the online renewal assessment on Microsoft Learn during the six-month renewal window before expiration.

Exam Fee

• Microsoft follows country- and region-specific pricing; therefore, exam fees vary by location rather than having a single worldwide price. India: ₹4,865 Europe: €126 Middle East: US$83 USA: US$165
• Taxes: VAT, GST, sales tax, or other local charges may change the final Dynamics 365 AI Contact Center certification cost. The scheduling checkout displays the applicable amount.
• Example (India): Review the INR amount and applicable GST shown during Dynamics 365 AI Contact Center exam registration; do not convert a U.S. price because regional pricing and taxes can differ.

Prerequisites

Formal Prerequisites: Microsoft does not require another certification before a candidate can schedule this exam, although an associated certification can have additional requirements.

• Recommended Experience: Candidates should have practical exposure aligned with deploy dynamics 365 contact center, implement contact-center channels, and the technologies listed in the official guide.
• Preparation should combine the current Dynamics 365 AI Contact Center syllabus, Microsoft Learn resources, the exam sandbox, and hands-on practice that reflects the target role.
• Verify the exam code and the skills-measured update date before studying because Microsoft can revise objectives, products, and credential paths.

Exam Topics

The official Dynamics 365 AI Contact Center syllabus organizes preparation around these measured domains:

• Deploy Dynamics 365 Contact Center – 15–20%: Validate the planning, configuration, implementation, governance, and troubleshooting tasks associated with deploy dynamics 365 contact center as described in the current official skills-measured outline.
• Implement contact-center channels – 30–35%: Validate the planning, configuration, implementation, governance, and troubleshooting tasks associated with implement contact-center channels as described in the current official skills-measured outline.
• Configure agents and AI capabilities – 10–15%: Validate the planning, configuration, implementation, governance, and troubleshooting tasks associated with configure agents and ai capabilities as described in the current official skills-measured outline.
• Configure work distribution – 10–15%: Validate the planning, configuration, implementation, governance, and troubleshooting tasks associated with configure work distribution as described in the current official skills-measured outline.
• Configure the representative experience – 15–20%: Validate the planning, configuration, implementation, governance, and troubleshooting tasks associated with configure the representative experience as described in the current official skills-measured outline.
• Manage analytics – 10–15%: Validate the planning, configuration, implementation, governance, and troubleshooting tasks associated with manage analytics as described in the current official skills-measured outline.

Intended Audience

The AB-250 exam is intended for professionals and learners whose work or goals align with the current skills measured, including:

• Functional Consultants
• Business Analysts
• Solution Consultants
• Application Administrators
• Process Owners
• Implementation Specialists
• Dynamics 365 Professionals

Career Opportunities

Knowledge represented by the AB-250 exam supports development toward roles such as:

• Functional Consultant
• Business Applications Consultant
• Dynamics 365 Analyst
• Solution Consultant
• Implementation Specialist
• Business Systems Analyst

Average Salary (Approximate)

Microsoft does not publish salary ranges for Dynamics 365 AI Contact Center holders. These reputable employment-market estimates use closely related roles. Salaries vary by experience, employer, location, job role, and industry.

• United States: Approximately USD 85,000–150,000 per year for business-application consultants and analysts (Glassdoor and Indeed, July 2026).
• India: Approximately INR 600,000–1,800,000 per year for business-application consultants and analysts (Glassdoor and Indeed, July 2026).
• United Kingdom: Approximately GBP 45,000–80,000 per year for business-application consultants and analysts (Glassdoor and Indeed, July 2026).
• UAE: Approximately AED 120,000–280,000 per year for business-application consultants and analysts (Glassdoor and Indeed, July 2026).

Exam Delivery Options

During Dynamics 365 AI Contact Center exam registration, choose an available Pearson VUE test center or online-proctored appointment when that delivery option is offered for the exam and location.

• Pearson VUE Test Center – Take the exam in person at an authorized center, subject to local availability and admission requirements.
• Online Proctored Exam – Take the exam remotely under live supervision when the official scheduling workflow offers online delivery.
• Online Exam Rules: Run the system test, use a private workspace and supported computer, present accepted identification, remove prohibited materials, and follow the proctor’s instructions.
• Test Center Rules: Arrive as directed, present accepted identification, store prohibited items, complete admission procedures, and follow the candidate agreement and center rules.

Exam Registration

Follow these steps to complete Dynamics 365 AI Contact Center exam registration:

• Open the official AB-250 exam page on Microsoft Learn and select the scheduling option associated with your region.
• Sign in, select the AB-250 exam, and choose an available test-center or online-proctored delivery option.
• Choose the language, location, date, and time, then verify the legal name, identification requirements, accommodation status, and appointment policies.
• Pay the displayed Dynamics 365 AI Contact Center exam fee or apply an eligible voucher, confirm the booking, and retain the confirmation email.

After Passing the Exam

After passing the AB-250 exam, retain the score report and review the credential status in Microsoft Learn.

• Passing the AB-250 exam satisfies the exam requirement associated with Transforming Contact Center Experiences with AI in Dynamics 365; the credential is awarded only when every requirement on the official certification page is complete.
• Use the Microsoft Learn Credentials dashboard to review the certification record, expiration or renewal status, transcript, and shareable credential options.
• Keep account recovery information and professional contact details current so that certification, renewal, and program notices remain accessible.

Why the AB-250 exam Is Worth It

• Aligns preparation with the current official Microsoft objectives
  ● Demonstrates role-relevant technology knowledge
  ● Supports practical, scenario-based professional development
  ● Creates a verifiable foundation for specialization and career growth