Microsoft Dynamics 365 Field Service Functional Consultant
Exam Code : MB-240
The Microsoft Dynamics 365 Field Service Functional Consultant certification validates your ability to configure and implement Dynamics 365 Field Service applications to support effective field operations — including work orders, scheduling, resource management, inventory tracking, service agreements, and mobile workforce enablement. Passing Exam MB‑240 earns the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate credential.
- Exam Breakdown
- Domain Breakdown
- Access Breakdown
Exam Format
- Exam Code: MB‑240
- Level: Role-based certification for Functional Consultants
- Duration: 100 minutes of exam time (seat time may be a bit longer)
- Passing Score: 700 out of 1,000 (scaled)
- Unscored Content: May include pilot (unscored) items not identified during the exam; all must be answered
Exam Details
- Question Types: Multiple-choice, multiple-response, drag-and-drop, and case study or interactive scenarios
- Number of Questions: Approximately 40–60
- Hands‑On Questions: No live labs, though scenario-driven simulator-style blocks may be included
Validity
- Certification Validity: Expires every 12 months; renewal via a free online assessment on Microsoft Learn
Exam Fee
- Price: Typically around USD 165, varying by geography
- Taxes/VAT: Applied according to local regulations at checkout
- Access Window: Scheduled via Microsoft Learn and delivered through Pearson VUE (in-person or online proctored)
Prerequisites
- No formal prerequisites; recommended background includes functional experience with Dynamics 365 Field Service processes—like scheduling, work order management, asset tracking, inventory, and Power Platform integration
Exam Topics
- Configure Field Service applications – 20–25%
- Manage work orders and customer assets – 25–30%
- Schedule and dispatch work orders – 15–20%
- Manage the Field Service mobile app – 5–10%
- Manage inventory and purchasing (built-in system) – 5–10%
- Implement Microsoft Power Platform – 5–10%
Intended Audience
- Ideal for Dynamics 365 Field Service functional consultants responsible for implementing end-to-end field service solutions, including system configuration, mobile capabilities, work scheduling, asset/inventory management, and integrating Power Platform components
Career Impact
Jobs You Can Get:- Field Service Functional Consultant, Field Service Solution Architect, Dynamics 365 Consultant (Field Service)
- Powers a key certification within Microsoft’s Functional Consultant path
- Demonstrates deep domain expertise in field service scenarios and solution configuration
- Increased recognition and opportunities in customer service and operations roles using Dynamics 365
Exam Mode
- Delivered via Pearson VUE—offered in-person and through online proctoring, in languages including English, German, French, Spanish, Portuguese (Brazil), Italian, Japanese, Simplified Chinese
Exam Booking Link
- Schedule via your Microsoft Learn profile, fully integrated with Pearson VUE for exam logistics
Offers
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Top Reasons to Choose
Microsoft Dynamics 365 Field Service Functional Consultant
Role-Based Certification
Tailored for Field Service implementation expertiseBroad Domain Coverage
Includes configuration, mobile, scheduling, assets, inventory, and Power PlatformIn-Demand Skill
Dynamics 365 Field Service is critical to customer-facing and operations teamsTop Certifications
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