Zendesk Explore CX Analyst Expert

The Zendesk Explore CX Analyst Expert certification validates your expertise in analyzing customer experience data using Zendesk Explore. It demonstrates advanced skills in building reports, creating dashboards, interpreting support metrics, and using analytics to improve customer service performance and operational efficiency.

Exam Breakdown
Domain Breakdown
Access Breakdown

Exam Format

Exam Name: Zendesk Explore CX Analyst Expert
Certification Level: Expert
Exam Duration: 90 minutes
Passing Score: 65%
Unscored Content: The exam may include evaluation questions that do not affect the final score.

Exam Details

Question Types: Multiple choice and multiple response questions
Number of Questions: 60 questions
Hands-On Questions: The exam focuses on analytics concepts and reporting scenarios rather than hands-on labs.

Exam Policies

Offline Proctoring: Not applicable (Zendesk certification exams are delivered online).
Online Proctoring: Exams are conducted through a remote proctored certification platform.
Waiting Period: Candidates may retake the exam if they fail.
Retake Fee: Full exam fee must be paid again for each retake.

Certification Validity and Renewal

Validity: Typically valid for 2 years.
Renewal Options: Candidates may need to retake the exam when Zendesk releases updated certification versions.

Exam Fee

Base Fee: $350 USD (excluding taxes)
Taxes: Country-specific VAT or GST may apply depending on the exam location.
Example: In India, 18% GST applies, making the total $413 USD ($350 + $63 tax)

Prerequisites

There are no strict prerequisites for taking the Zendesk Explore CX Analyst Expert exam. However, it is recommended to have:

Experience using Zendesk Explore analytics tools
Familiarity with Zendesk Support data and reportin
Understanding of customer support metrics and performance indicators
Experience building dashboards and reports

Exam Topics

Zendesk Explore Fundamentals: Navigating the Explore interface and understanding datasets.
Reporting and Dashboard Creation: Creating custom reports, visualizations, and dashboards.
Data Analysis and Metrics: Interpreting customer support metrics and service performance indicators.
Query Builder and Data Manipulation: Using Explore query tools to analyze data.
Customer Experience Analytics: Using data insights to improve support operations and customer satisfaction.

For a detailed breakdown and official study guide, feel free to contact us!

Intended Audience

The Zendesk Explore CX Analyst Expert certification is designed for professionals responsible for analyzing support data and improving customer experience operations, including roles such as:

Customer Experience (CX) Analysts
Zendesk Administrators
Support Operations Analysts
Customer Service Managers
Business Intelligence Analysts

Career Impact

Jobs You Can Get:

CX Analyst, Zendesk Reporting Specialist, Customer Support Operations Analyst, BI Analyst, Support Performance Manager.

Average Salary:

U.S.: $70,000–$110,000 USD
India: ₹6,00,000–₹16,00,000 INR
United Kingdom: £40,000–£70,000 GBP
UAE: 140,000–240,000 AED per year.

Why It’s Valuable:

Validates advanced skills in customer service analytics and Zendesk reporting tools used by many organizations to measure and improve support performance.

Exam Mode

The exam is proctored and taken online through the Zendesk Certification Platform.

Exam Booking Link

Book your Zendesk Explore CX Analyst Expert Exam — Click here
https://training.zendesk.com/certification-zendesk-explore-cx-analyst-expert-exam

Once you pass the exam

Receive your Zendesk certification badge
Access your certification credential through the Zendesk certification portal
Share your certification badge on LinkedIn and professional profiles

Offers

Prepare with actual exam questions

To strengthen your knowledge and approach exam day with confidence. We provide practice questions to help you understand the exam format and question patterns.

Access the Real Exam Questions

Contact our consultant today for personalized guidance.

Why Atmic networks?

Atmic Networks is a trusted global provider of professional IT training and certification mentorship.
We deliver regularly updated, industry-relevant content tailored to real-world demands.
Our expert mentors bring hands-on experience to guide your learning journey.
Our clients consistently achieve high success rates in their certification exams.
Enjoy instant access to high-quality digital learning materials.
We offer dedicated 24/7 customer support to assist you whenever you need it.

Top Reasons to Choose
Zendesk Explore CX Analyst Expert

High Demand for Customer Experience Analytics Skills

Organizations increasingly rely on data-driven insights to improve customer service performance, making professionals with Zendesk analytics expertise highly valuable in customer support and operations teams.

Strong Focus on Real-World Customer Support Data Analysis

This certification validates the ability to analyze support metrics, build dashboards, and generate insights that improve service quality and operational efficiency.

Career Growth in Customer Experience and Analytics Roles

Zendesk analytics expertise helps professionals advance into CX analytics, support operations management, and customer experience strategy roles.

Top Certifications

Fortinet Certified Solution Specialist – Secure Networking

Fortinet Certified Fundamentals – Cybersecurity

Fortinet Certified Associate – Cybersecurity

Fortinet Certified Professional – Security Operations

Fortinet Certified Professional – Cloud Security

Fortinet Certified Professional-SASE

Fortinet Certified Professional – Secure Networking

Fortinet Certified Solution Specialist – Security Operations

Fortinet Certified Solution Specialist – Cloud Security

Fortinet Certified Solution Specialist – SASE

Fortinet Certified Expert Cybersecurity

Microsoft Office Specialist: Word Expert (Office 2019)

Microsoft Office Specialist: Word Expert (Office 2016)

Microsoft Office Specialist: Word Expert (Microsoft 365 Apps)

Microsoft Office Specialist: Word Associate (Office 2019)

Microsoft Office Specialist: Word Associate (Microsoft 365 Apps)

Microsoft Office Specialist: Word (Office 2016)

Microsoft Office Specialist: PowerPoint Associate (Office 2019)

Microsoft Office Specialist: PowerPoint Associate (Microsoft 365 Apps)

Microsoft Office Specialist: PowerPoint (Office 2016)

Microsoft Office Specialist: Outlook Associate (Office 2019)

Microsoft Office Specialist: Outlook (Office 2016)

Microsoft Office Specialist: Expert (Office 2019)

Microsoft Office Specialist: Expert (Microsoft 365 Apps)

Microsoft Office Specialist: Excel for Business Finance Associate

Microsoft Office Specialist: Excel for Accounting Associate

Microsoft Office Specialist: Excel Expert (Office 2019)

Microsoft Office Specialist: Excel Expert (Office 2016)

Microsoft Office Specialist: Excel Expert (Microsoft 365 Apps)

Microsoft Office Specialist: Excel Associate (Office 2019)

Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps)

Microsoft Office Specialist: Excel (Office 2016)

Microsoft Office Specialist: Associate (Office 2019)

Microsoft Office Specialist: Associate (Microsoft 365 Apps)

Microsoft Office Specialist: Access Expert (Office 2019)

Microsoft Office Specialist: Access (Office 2016)

Microsoft Office Specialist: 2016 Master

Microsoft Certified: Windows Server Hybrid Administrator Associate

Microsoft Certified: SQL AI Developer Associate

Microsoft Certified: Power Platform Solution Architect Expert

Microsoft Certified: Power Platform Functional Consultant Associate

Microsoft Certified: Power Platform Developer Associate

Microsoft Certified: Power BI Data Analyst Associate

Microsoft Certified: Power Automate RPA Developer Associate

Microsoft Certified: Machine Learning Operations (MLOps) Engineer Associate

Microsoft Certified: Information Security Administrator Associate

Microsoft Certified: Fabric Data Engineer Associate

Microsoft Certified: Fabric Analytics Engineer Associate

Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert

Microsoft Certified: Dynamics 365: Finance and Operations Apps Developer Associate

Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate

Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate

Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate

Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate

Microsoft Certified: Dynamics 365 Business Central Developer Associate

Microsoft Certified: DevOps Engineer Expert

Microsoft Certified: Cybersecurity Architect Expert

Microsoft Certified: Azure for SAP Workloads Specialty

Microsoft Certified: Azure Solutions Architect Expert

Microsoft Certified: Azure Databricks Data Engineer Associate

Microsoft Certified: Azure Data Scientist Associate

Microsoft Certified: Azure Cosmos DB Developer Specialty

Microsoft Certified: Agentic AI Business Solutions Architect

Microsoft Certified: AI Transformation Leader

Microsoft Certified: AI Business Professional

Microsoft 365 Certified: Teams Administrator Associate

Microsoft 365 Certified: Endpoint Administrator Associate

Microsoft 365 Certified: Copilot and Agent Administration Fundamentals

Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

Microsoft 365 Certified: Administrator Expert

Microsoft GitHub Foundations Certification

Microsoft GitHub Copilot Certification

Microsoft GitHub Advanced Security Certification

Microsoft GitHub Administration Certification

Microsoft GitHub Actions Certification

Cisco Certified Internetwork Expert (CCIE) – Enterprise Infrastructure

Cisco Certified Network Associate (CCNA)

Microsoft Azure Virtual Desktop Specialty

Microsoft Certified: Identity and Access Administrator Associate

Microsoft Certified: Security Operations Analyst Associate

Microsoft Certified: Azure AI Engineer Associate

Microsoft Azure Database Administrator Associate (DP-300)

Microsoft Certified: Azure Data Engineer Associate

Microsoft Certified: Azure Network Engineer Associate

Microsoft Certified: Azure Security Engineer Associate

Microsoft Certified: Azure Developer Associate

Microsoft Certified: Azure Administrator Associate

Microsoft 365 Certified: Fundamentals

Microsoft Certified: Power Platform Fundamentals

Microsoft Certified: Azure AI Fundamentals

Microsoft Certified: Azure Data Fundamentals

Microsoft Certified: Security, Compliance, and Identity Fundamentals

Microsoft Certified: Azure Fundamentals

Cisco Certified Architect

Cisco Certified Internetwork Expert – Collaboration

Cisco Certified Internetwork Expert – Service Provider

Cisco Certified Internetwork Expert – Data Center

Cisco Certified Internetwork Expert – Security

Cisco Certified Internetwork Expert – Enterprise Wireless

Cisco Certified DevNet Associate (Automation & DevOps focus)

Cisco Certified CyberOps Associate

Cisco Certified Network Professional-CyberOps

Cisco Certified Network Professional- DevNet

Cisco Certified Network Professional – Collaboration

Cisco Certified Network Professional – Security

Cisco Certified Network Professional – Data Center

Cisco Certified Network Professional – Enterprise

Cisco Certified Network Professional (CCNP)

Add Review

Your email address will not be published

Customer review

4.5/5.0

No reviews yet for this exam.

FAQ

Who should take the Zendesk Explore CX Analyst Expert exam?

The Zendesk Explore CX Analyst Expert exam is designed for professionals responsible for analyzing customer support data and creating reports using Zendesk Explore. It is ideal for CX analysts, Zendesk administrators, and support operations managers who use analytics to improve service performance.
How difficult is the Zendesk Explore CX Analyst Expert exam?

The exam is considered moderately challenging because it tests knowledge of Zendesk analytics features, reporting tools, and support metrics. Candidates with hands-on experience creating reports and dashboards in Zendesk Explore generally find the exam manageable.
Why does Zendesk offer the Explore CX Analyst Expert certification?

Zendesk offers this certification to validate the expertise of professionals who analyze customer support data and generate insights using Zendesk Explore. Organizations rely on analytics to measure service performance and improve customer experience, making this certification valuable.
What tools and resources can be used to prepare for the exam?

Candidates can prepare using Zendesk’s official training courses, Explore documentation, certification preparation workshops, and practice datasets. Hands-on experience building reports, dashboards, and queries in Zendesk Explore is strongly recommended.
Is the Zendesk Explore CX Analyst Expert certification still valuable in 2026?

Yes, the certification remains valuable in 2026 as organizations increasingly rely on customer experience analytics. Zendesk Explore expertise helps professionals analyze support performance, identify trends, and improve service quality using data-driven insights.