Public Sector Solutions Accredited Professional
Exam Code: AP-222
The Public Sector Solutions Accredited Professional certification validates expertise in implementing and managing Salesforce Public Sector Solutions, including government service delivery, case management, regulatory processes, and citizen engagement workflows.
- Exam Breakdown
- Domain Breakdown
- Access Breakdown
Exam Format
- Exam Code: AP-222
- Certification Level: Professional / Accredited
- Exam Duration: 90 minutes
- Passing Score: 70% (subject to change by Salesforce)
- Unscored Content: The exam may include unscored questions for evaluation purposes. These do not affect the final score.
Exam Details
- Question Types: Multiple choice, multiple answer, scenario-based questions
- Number of Questions: Approximately 60 questions
- Hands-On Questions: No performance-based labs; focuses on public sector solution implementation and configuration scenarios.
Exam Policies
- Offline Proctoring: Not applicable (online assessment only).
- Online Proctoring: Delivered online via Salesforce partner or certification platform.
- Waiting Period: Retake policies may vary based on Salesforce accreditation guidelines.
- Retake Fee: Full exam fee must be paid for each retake.
Certification Validity and Renewal
- Validity: Salesforce accreditations remain valid based on program updates or product version changes.
- Renewal Options: Completion of updated modules or assessments may be required when new product releases occur.
Exam Fee
- Exam Fee: USD 150 (excluding taxes)
- Taxes: Country-specific VAT may apply
- Example: In India, 18% tax applies, making the total $150 USD ($150 + $27 tax)
Prerequisites
There are no strict prerequisites. However, Salesforce recommends:- Experience with Salesforce Public Sector Solutions
- Understanding of government or public sector service processes
- Knowledge of Salesforce platform configuration and data models
- Familiarity with case management and regulatory workflows
Exam Topics
- Public Sector Solutions Fundamentals: Architecture, data model, and capabilities
- Case and Service Management: Service request handling and case lifecycle processes
- Licensing and Regulatory Management: Application and permit workflows
- Citizen Engagement and Experience: Digital service delivery and engagement tools
- Integration and Automation: APIs, workflows, and process automation
- Reporting and Analytics: Service performance monitoring and operational insights
Intended Audience
The Public Sector Solutions Accredited Professional certification is ideal for professionals implementing government and public sector solutions, including roles such as:- Salesforce Consultant
- Public Sector Solutions Administrator
- Salesforce Solution Architect
- Implementation Specialist
- Government or Public Sector Operations Professional
Career Impact
Jobs You Can Get:
- Salesforce Public Sector Consultant, Implementation Specialist, Government Solutions Analyst, Solution Architect, etc.
Average Salary: Varies by country —
- U.S.: $90,000–$135,000 USD,
- India: ₹7,00,000–₹20,00,000 INR,
- United Kingdom: £45,000–£80,000 GBP,
- UAE: 150,000–300,000 AED per year.
Why It’s Valuable:
- Validates public sector solution expertise, enhances government service delivery skills, and strengthens credibility in Salesforce industry implementations.
Exam Mode
The exam is proctored and can be taken either:- In-person at authorized Pearson VUE test centres
- Online through Pearson VUE’s online proctoring system
Exam Booking Link
- Access Salesforce accreditation exams via Salesforce Partner or Certification Portal — Click here (https://trailhead.salesforce.com/credentials)
Once you pass the exam:
- Accreditation available in Salesforce partner or credential profile
- Processing Time: Available shortly after passing
- Log in to Salesforce credential account
- Navigate to Certifications or Accreditations section
- Download accreditation details or badge
Offers
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Top Reasons to Choose
Public Sector Solutions Accredited Professional
High Demand for Public Sector Digital Transformation Expertise
Government and public organizations implementing digital services require professionals who manage citizen engagement, regulatory processes, and service delivery, creating strong demand for Salesforce Public Sector Solutions specialists globally.Strong Focus on Real-World Government Service Delivery
The certification validates practical skills in case management, licensing workflows, and citizen services, enabling professionals to implement efficient public sector solutions and improve operational performance.Career Growth and Global Recognition
As a Salesforce industry accreditation, it enhances professional credibility, validates public sector solution expertise, and supports career advancement in consulting, government operations, and enterprise Salesforce implementation roles.
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