• Exam Breakdown
  • Domain Breakdown
  • Access Breakdown

Exam Format

  • Exam Code: AP-219
  • Certification Level: Professional / Accredited
  • Exam Duration: 90 minutes
  • Passing Score: 70% (subject to change by Salesforce)
  • Unscored Content: The exam may include unscored questions for evaluation purposes. These do not affect the final score.

Exam Details

  • Question Types: Multiple choice, multiple answer, scenario-based questions
  • Number of Questions: Approximately 60 questions
  • Hands-On Questions: No performance-based labs; focuses on order management configuration and administration scenarios.

Exam Policies

  • Offline Proctoring: Not applicable (online assessment only).
  • Online Proctoring: Delivered online via Salesforce partner or certification platform.
  • Waiting Period: Retake policies may vary based on Salesforce accreditation guidelines.
  • Retake Fee: Full exam fee must be paid for each retake.

Certification Validity and Renewal

  • Validity: Salesforce accreditations remain valid based on program updates or product version changes.
  • Renewal Options: Completion of updated modules or assessments may be required when new product releases occur.

Exam Fee

  •  Exam Fee: USD 150 (excluding taxes)
  •  Taxes: Country-specific VAT may apply
  •  Example: In India, 18% tax applies, making the total $150 USD ($150 + $27 tax)

Prerequisites

There are no strict prerequisites. However, Salesforce recommends:
  • Experience with Salesforce Order Management solutions
  • Understanding of order fulfillment and service processes
  • Knowledge of Salesforce platform configuration and data models
  • Familiarity with inventory and order lifecycle management concepts

Exam Topics

  • Order Management Fundamentals: Architecture, features, and capabilities
  • Order Lifecycle Management: Order creation, processing, and fulfillment workflows
  • Inventory and Fulfillment: Inventory tracking and fulfillment operations
  • Service Processes: Order support, returns, and service operations
  • Integration and Automation: Workflows, APIs, and system integration
  • Reporting and Analytics: Order tracking and operational performance monitoring
For a detailed breakdown and official study guide, feel free to contact us!

Intended Audience

The Order Management Administrator Accredited Professional certification is ideal for professionals managing order management solutions, including roles such as:
  • Salesforce Administrator
  • Order Management Administrator
  • Salesforce Consultant
  • Implementation Specialist
  • Operations Professional

Career Impact

Jobs You Can Get:

  • Salesforce Administrator, Order Management Specialist, Implementation Consultant, Operations Analyst, etc.

Average Salary: Varies by country —

  • U.S.: $85,000–$130,000 USD,
  • India: ₹6,00,000–₹18,00,000 INR,
  • United Kingdom: £40,000–£75,000 GBP, UAE: 140,000–300,000 AED per year.
Why It’s Valuable:
  • Validates order lifecycle management expertise, enhances fulfillment process knowledge, and strengthens credibility in Salesforce operations solutions.

Exam Mode

The exam is proctored and can be taken either:
  •  In-person at authorized Pearson VUE test centres
  •  Online through Pearson VUE’s online proctoring system

Exam Booking Link

Once you pass the exam:

  • Accreditation available in Salesforce partner or credential profile
  • Processing Time: Available shortly after passing
  • Log in to Salesforce credential account
  • Navigate to Certifications or Accreditations section
  • Download accreditation details or badge

Offers

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    Top Reasons to Choose
    Order Management Administrator Accredited Professional

    High Demand for Order Management Expertise
    Organizations managing digital commerce and fulfillment operations require professionals who configure order workflows, manage inventory, and optimize fulfillment processes, creating strong demand for Salesforce Order Management specialists globally.
    Strong Focus on Real-World Fulfillment Operations
    The certification validates practical skills in order processing, inventory tracking, and service operations, enabling professionals to implement efficient order management solutions and improve operational performance.
    Career Growth and Global Recognition
    As a Salesforce accreditation, it enhances professional credibility, validates order management expertise, and supports career advancement in operations management, consulting, and enterprise Salesforce solution implementation roles.

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