ITIL 4 Strategist: Direct, Plan and Improve
The ITIL 4 Strategist: Direct, Plan and Improve certification validates your ability to create effective IT service strategies, implement governance frameworks, manage organizational change, and drive continual improvement. It focuses on strategic planning, risk management, and aligning IT services with business objectives.
- Exam Breakdown
- Domain Breakdown
- Access Breakdown
Exam Format
- Exam Code: ITIL 4 Strategist: Direct, Plan and Improve
- Certification Level: Strategist (ITIL 4 Managing Professional / Strategic Leader stream)
- Exam Duration: 90 minutes (113 minutes for non-native English speakers)
- Passing Score: 70% (28 out of 40 marks)
- Unscored Content: No unscored questions included.
Exam Details
- Question Types: Multiple choice
- Number of Questions: 40 questions
- Hands-On Questions: No hands-on labs; exam focuses on strategic planning, governance, and continual improvement scenarios.
Exam Policies
- Offline Proctoring: Must be rescheduled or canceled at least 48 hours before the scheduled exam time.
- Online Proctoring: Must be rescheduled or canceled at least 24 hours before the scheduled exam time.
- Waiting Period: No mandatory waiting period; retake policy depends on PeopleCert guidelines.
- Retake Fee: Full exam fee must be paid for each retake.
Certification Validity and Renewal
- Validity: Does not expire (recommended to stay updated with ITIL practice updates)
- Renewal Options: Maintain knowledge through ITIL Continuing Professional Development or advanced ITIL certifications.
Exam Fee
- Base Fee: $495 USD (may vary by region and training provider)
- Taxes: Country-specific VAT may apply
- Example: In India, 18% tax applies, making the total $584.10 USD ($495 + $89.10 tax)
Prerequisites
There are no mandatory prerequisites, but candidates are recommended to have:- ITIL 4 Foundation certification
- Experience in IT service management or leadership roles
- Understanding of governance, risk management, and organizational change
- Familiarity with continual improvement practices
Exam Topics
- Direction and Planning: Strategy development, governance, risk management
- Continual Improvement: Improvement models, measurement, and evaluation
- Organizational Change Management: Managing change and stakeholder engagement
- Measurement and Reporting: Performance management and value realization
Intended Audience
The ITIL 4 Strategist: Direct, Plan and Improve certification is ideal for professionals responsible for IT strategy and service improvement, including:- IT Managers
- Service Management Leaders
- IT Directors
- Process Owners
- Organizational Change Managers
Career Impact
Jobs You Can Get:
- IT Service Manager, IT Strategy Manager, Service Improvement Manager, IT Governance Manager, Process Consultant
Average Salary: Varies by country —
- U.S.: $90,000–$150,000 USD,
- India: ₹10,00,000–₹25,00,000 INR,
- United Kingdom: £55,000–£95,000 GBP,
- UAE: 220,000–400,000 AED per year.
Why It’s Valuable:
- Demonstrates strategic IT leadership and service improvement capabilities aligned with global ITIL standards.
Exam Mode
The exam is proctored and can be taken either:- In-person at authorized PeopleCert test centres
- Online through PeopleCert’s online proctoring system
Exam Booking Link
Book your ITIL 4 Strategist: Direct, Plan and Improve Exam via PeopleCert — Click here (https://www.peoplecert.org)
Once you pass the exam:
- Download your certificate from PeopleCert account
- Processing Time: Certificate available within 2 to 5 business days after passing the exam
- Log in to your PeopleCert account
- Navigate to Certifications section
- Download your certificate (PDF format)
Offers
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ITIL 4 Strategist: Direct, Plan and Improve
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