ITIL 4 Specialist: Create, Deliver and Support

The ITIL 4 Specialist: Create, Deliver and Support certification validates your ability to design, build, test, deliver, and support IT-enabled services, ensuring effective service operations and value delivery across the ITIL 4 Service Value System.

Exam Breakdown
Domain Breakdown
Access Breakdown

Exam Format

Exam Code: ITIL 4 Specialist: Create, Deliver and Support
Certification Level: Specialist (ITIL 4 Managing Professional stream)
Exam Duration: 90 minutes
Passing Score: 70% (28 out of 40 marks)
Unscored Content: No unscored questions; all questions contribute to the final score.
Open Book: No

Exam Details

Question Types: Multiple choice
Number of Questions: 40 questions
Hands-On Questions: No lab tasks; focuses on applying service creation, delivery, and support practices in real-world IT environments.

Exam Policies

Testing Options: Accredited training organizations or online proctored exam via PeopleCert
Rescheduling: Must be done at least 48 hours before the scheduled exam time (subject to provider policy)
Waiting Period: No mandatory waiting period; full exam fee applies for retakes
Retake Fee: Full exam fee must be paid for each attempt

Certification Validity and Renewal

Validity: 3 years (requires renewal through PeopleCert CPD program)
Renewal Options:
Maintain certification through Continuing Professional Development (CPD) points
Retake the exam before certification expiry

Exam Fee

Base Fee: $495 USD (excluding taxes, varies by region and provider)
Taxes: Country-specific VAT may apply
Example: In India, 18% tax applies, making the total $584.10 USD ($495 + $89.10 tax)

Prerequisites

To take the ITIL 4 Specialist: Create, Deliver and Support exam, candidates must hold:

ITIL 4 Foundation certification

Recommended:

Practical experience in IT service management
Understanding of service lifecycle, DevOps, and operational practices

Exam Topics

Service Value Streams and Workflows
Service Design, Build, and Testing Practices
Deployment and Release Integration
Incident, Problem, and Service Desk Management
Workforce and Team Management
Performance Measurement and Improvement

Intended Audience

The ITIL 4 Specialist: Create, Deliver and Support certification is ideal for:

IT Service Managers
DevOps and Operations Professionals
Service Desk Managers
IT Support Leaders
IT Operations and Delivery Managers

Career Impact

Jobs You Can Get:

IT Service Manager, Operations Manager, DevOps Manager, Service Delivery Manager, IT Support Manager

Average Salary:

U.S.: $95,000–$150,000 USD
India: ₹8,00,000–₹25,00,000 INR
United Kingdom: £55,000–£95,000 GBP
UAE: 200,000–350,000 AED per year

Why It’s Valuable:

Demonstrates advanced expertise in managing service operations, enabling organizations to create, deliver, and support high-quality IT services effectively.

Exam Mode

The exam is proctored and can be taken either:

Through accredited training providers
Online via authorized exam provider (PeopleCert online proctoring)

Exam Booking Link

Book your ITIL 4 Specialist: Create, Deliver and Support exam via PeopleCert — Click here
https://www.peoplecert.org

After passing:

Access your certification through your PeopleCert account
Download your digital certificate
Processing Time: Certificate available within 24–48 hours after passing

Offers

Prepare with actual exam questions

To strengthen your knowledge and approach exam day with confidence. We provide practice questions to help you understand the exam format and question patterns.

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Atmic Networks is a trusted global provider of professional IT training and certification mentorship.
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Our expert mentors bring hands-on experience to guide your learning journey.
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Top Reasons to Choose
ITIL 4 Specialist: Create, Deliver and Support

Master End-to-End Service Creation and Delivery

This certification develops advanced skills to design, build, transition, and support IT services effectively, ensuring value-driven delivery and operational excellence across modern digital service environments.

Strengthen Operational and DevOps Capabilities

It equips professionals with practical knowledge of service value streams, deployment integration, support practices, and team collaboration, supporting DevOps alignment and improved service performance.

Pathway to ITIL 4 Managing Professional Designation

This module contributes toward the ITIL 4 Managing Professional certification, enhancing leadership opportunities in service operations, digital transformation, and enterprise IT service management roles globally.

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FAQ

Who should take the ITIL 4 Specialist: Create, Deliver and Support exam?

This certification is suitable for IT professionals involved in service design, delivery, and operational support. It is ideal for service managers, DevOps professionals, and IT leaders who want to strengthen their ability to manage end-to-end service value streams using ITIL 4 practices.
How difficult is the ITIL 4 Specialist: Create, Deliver and Support exam?

The exam is considered moderately challenging due to its focus on practical service management scenarios. Candidates with hands-on IT service management experience and strong understanding of ITIL 4 concepts typically find the exam manageable with structured preparation.
Why does ITIL offer the Create, Deliver and Support certification?

ITIL offers this certification to help organizations improve service creation, delivery, and operational support. It validates professionals’ ability to manage service value streams, optimize workflows, and ensure consistent service quality in complex IT environments.
What tools and resources can be used to prepare for this exam?

Candidates can prepare using official ITIL 4 Specialist study guides, accredited training programs, and practice exams from authorized providers. Reviewing service value streams, DevOps integration concepts, and operational workflows, along with practical experience, improves exam readiness.
Is the ITIL 4 Specialist: Create, Deliver and Support certification still valuable in 2026?

Yes, the certification remains valuable in 2026 as organizations continue to focus on digital service delivery, DevOps integration, and operational excellence. It demonstrates advanced expertise in managing service operations and delivering high-quality IT services globally.