ITIL 4 Practitioner: Service Configuration Management
The ITIL 4 Practitioner: Service Configuration Management certification validates your ability to manage service configuration information, maintain accurate configuration records, and ensure reliable IT services using ITIL 4 best practices.
- Exam Breakdown
- Domain Breakdown
- Access Breakdown
Exam Format
- Exam Code: ITIL 4 Practitioner: Service Configuration Management
- Certification Level: Practitioner (ITIL 4 Practice)
- Exam Duration: 30 minutes
- Passing Score: 65% (13 out of 20 marks)
- Unscored Content: No unscored questions; all questions contribute to the final score.
- Open Book: No
Exam Details
- Question Types: Multiple choice
- Number of Questions: 20 questions
- Hands-On Questions: No hands-on tasks; focuses on applying service configuration management practices in IT service environments.
Exam Policies
- Testing Options: Accredited training organizations or online proctored exam via PeopleCert
- Rescheduling: Must be done at least 48 hours before the scheduled exam time (subject to provider policy)
- Waiting Period: No mandatory waiting period; full exam fee applies for retakes
- Retake Fee: Full exam fee must be paid for each attempt
Certification Validity and Renewal
- Validity: 3 years (requires renewal through PeopleCert CPD program)
- Renewal Options:
- Maintain certification through Continuing Professional Development (CPD) points
- Retake the exam before certification expiry
Exam Fee
- Base Fee: $280 USD (excluding taxes, varies by region and provider)
- Taxes: Country-specific VAT may apply
- Example: In India, 18% tax applies, making the total $330.40 USD ($280 + $50.40 tax)
Prerequisites
To take the ITIL 4 Practitioner: Service Configuration Management exam, candidates must hold:- ITIL 4 Foundation certification
- Understanding of IT service management practices
- Experience in IT operations, infrastructure, or configuration management environments
Exam Topics
- Service Configuration Management Concepts and Terminology
- Configuration Item (CI) Identification and Relationships
- Configuration Management Database (CMDB) and Records
- Configuration Control and Change Management Integration
- Configuration Auditing and Verification
- Configuration Information Lifecycle Management
Intended Audience
The ITIL 4 Practitioner: Service Configuration Management certification is ideal for:- Configuration Managers
- IT Operations Professionals
- Infrastructure Engineers
- Service Management Professionals
- IT Asset and Configuration Specialists
Career Impact
Jobs You Can Get:
- Configuration Manager, IT Operations Manager, Infrastructure Manager, Service Delivery Manager, IT Service Manager
Average Salary:
- U.S.: $80,000–$120,000 USD
- India: ₹6,00,000–₹18,00,000 INR
- United Kingdom: £45,000–£75,000 GBP
- UAE: 150,000–260,000 AED per year
Why It’s Valuable:
- Demonstrates practical expertise in managing service configurations, improving service reliability, and maintaining accurate system information for effective IT service delivery.
Exam Mode
The exam is proctored and can be taken either:- Through accredited training providers
- Online via authorized exam provider (PeopleCert online proctoring)
Exam Booking Link
- Book your ITIL 4 Practitioner: Service Configuration Management exam via PeopleCert — Click here
https://www.peoplecert.org
After passing:
- Access your certification through your PeopleCert account
- Download your digital certificate
- Processing Time: Certificate available within 24–48 hours after passing
Offers
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Top Reasons to Choose
ITIL 4 Practitioner: Service Configuration Management
Improve Service Reliability Through Accurate Configuration Data
This certification develops skills to manage configuration items, maintain accurate records, and control changes effectively, ensuring reliable IT services, improved system visibility, and better operational decision-making across organizations.Industry-Recognized IT Service Management Expertise
ITIL is globally recognized for IT service management best practices. This certification demonstrates specialized configuration management expertise, supporting organizations implementing structured service management and infrastructure control practices worldwide.Enhance Change Control and Operational Efficiency
Accurate configuration management supports effective change management and service delivery. This certification validates skills to maintain configuration data integrity, reduce service risks, and improve operational efficiency in modern IT environments.Top Certifications
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FAQ
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Who should take the ITIL 4 Practitioner: Service Configuration Management exam?
The ITIL 4 Practitioner: Service Configuration Management exam is suitable for IT professionals responsible for managing configuration data and system components. It is ideal for infrastructure engineers, operations staff, and service professionals with ITIL 4 Foundation certification seeking structured configuration management practices in IT service environments.
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How difficult is the ITIL 4 Practitioner: Service Configuration Management exam?
The exam is considered moderately easy for candidates familiar with ITIL concepts and configuration management practices. It focuses on configuration item management, CMDB usage, and control processes. Candidates who study official materials and understand IT service workflows generally find the exam manageable and straightforward.
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Why does ITIL offer the Service Configuration Management Practitioner certification?
ITIL offers this certification to help organizations maintain accurate configuration information and improve service reliability. It validates professionals’ ability to manage configuration items, control system changes, and support effective service delivery, ensuring better operational visibility and infrastructure management in IT environments.
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What tools and resources can be used to prepare for the ITIL 4 Practitioner: Service Configuration Management exam?
Candidates can prepare using official ITIL practice guides, accredited training courses, and sample exams from authorized providers. Understanding configuration management databases, change control processes, and IT service management principles, along with practical operational experience, helps improve exam readiness and performance.
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Is the ITIL 4 Practitioner: Service Configuration Management certification still valuable in 2026?
Yes, the certification remains valuable in 2026 as organizations depend on accurate system information and infrastructure control. It demonstrates practical skills in managing service configurations, supporting reliable IT operations, and improving service management processes in modern enterprise environments.
