Certified Call Centre Manager (CCCM)
Exam Code: CCCM-001
The Certified Call Centre Manager (CCCM) certification validates advanced knowledge and leadership skills required to manage and optimize contact centre operations. It focuses on strategy, workforce management, performance metrics, quality assurance, customer experience, compliance, and people leadership in modern call and contact centres.
- Exam Breakdown
- Domain Breakdown
- Access Breakdown
Exam Format
- Exam Code: CCCM-001
- Certification Level: Professional / Management
- Exam Duration: 90 minutes
- Passing Score: Not officially disclosed (percentage-based evaluation)
- Unscored Content: No unscored or experimental questions are indicated in the official exam structure.
Exam Details
- Question Types: Multiple choice, scenario-based questions
- Number of Questions: 75
- Hands-On Questions: No lab-based questions; the exam emphasizes real-world managerial scenarios and decision-making.
Exam Policies
- Offline Proctoring: Not applicable (exam is conducted online only).
- Online Proctoring: Exam can be scheduled and taken online through the authorized examination platform.
- Waiting Period: Retakes are permitted after a failed attempt, subject to provider policy.
- Retake Fee: Retake fees may apply unless included in a training or certification package.
Certification Validity and Renewal
- Validity: Lifetime
- Renewal Options: No renewal or recertification required.
Exam Fee
- Base Fee: $250 USD (exam-only; training not included)
- Taxes: Country-specific taxes may apply
- Example: In India, 18% tax applies, making the total $295 USD ($250 + $45 tax)
Prerequisites
There are no strict formal prerequisites for taking the CCCM-001 exam. However, it is strongly recommended to have:- Prior experience in a call or contact centre environment
- At least 1–3 years in a supervisory or team lead role
- Understanding of customer service operations and KPIs
Exam Topics
- Contact Centre Strategy: Vision, goals, service models, omnichannel operations
- Operations Management: Call flows, SLA management, capacity planning
- Workforce Management (WFM): Forecasting, scheduling, occupancy, shrinkage
- Performance Metrics & Analytics: AHT, FCR, CSAT, NPS, QA scores
- Quality Assurance: Monitoring programs, coaching, continuous improvement
- Customer Experience (CX): Journey mapping, voice of the customer, service recovery
- Technology & Tools: CRM systems, IVR, ACD, reporting dashboards
- Compliance & Risk: Data privacy, regulatory requirements, audit readiness
- People Management: Hiring, training, coaching, motivation, conflict management
- Financial Management: Budgeting, cost control, ROI measurement
Intended Audience
The CCCM certification is ideal for professionals managing or aspiring to manage contact centres, including:- Call Centre Managers
- Contact Centre Operations Managers
- Customer Service Managers
- Team Leaders and Supervisors
- BPO / KPO Operations Professionals
Career Impact
Jobs You Can Get:
- Call Centre Manager, Contact Centre Operations Manager, Customer Experience Manager, Service Delivery Manager
Average Salary:
- U.S.: $70,000–$110,000 USD,
- India: ₹8,00,000–₹18,00,000 INR,
- United Kingdom: £40,000–£70,000 GBP,UAE: 180,000–300,000 AED per year.
Why It’s Valuable:
- Validates leadership and operational expertise, improves career progression into senior contact-centre and CX roles, demonstrates end-to-end management capability
Exam Mode
The exam is proctored and can be taken:- Online through the authorized certification examination portal
Exam Booking Link
- Book your CCCM-001 Exam via the official certification portal — Click here
(Official booking link provided upon registration or through authorized training partners)
Once you pass the exam:
- Download your CCCM Certificate from the certification portal
- Processing Time: Certificate is typically available immediately or within 24 to 48 hours
- Log in to your candidate account
- Navigate to the Certifications section
- Download your CCCM certificate (PDF format)
Offers
Prepare with actual exam questions
To strengthen your knowledge and approach exam day with confidence. We provide practice questions to help you understand the exam format and question patterns.
Access the Real Exam QuestionsContact our consultant today for personalized guidance.
Why Atmic networks?
- Atmic Networks is a trusted global provider of professional IT training and certification mentorship.
- We deliver regularly updated, industry-relevant content tailored to real-world demands.
- Our expert mentors bring hands-on experience to guide your learning journey.
- Our clients consistently achieve high success rates in their certification exams.
- Enjoy instant access to high-quality digital learning materials.
- We offer dedicated 24/7 customer support to assist you whenever you need it.
Top Reasons to Choose
Certified Call Centre Manager (CCCM)
Top Certifications
Fortinet Certified Solution Specialist – Secure Networking
Fortinet Certified Fundamentals – Cybersecurity
Fortinet Certified Associate – Cybersecurity
Fortinet Certified Professional – Security Operations
Fortinet Certified Professional – Cloud Security
Fortinet Certified Professional-SASE
Fortinet Certified Professional – Secure Networking
Fortinet Certified Solution Specialist – Security Operations
Fortinet Certified Solution Specialist – Cloud Security
Fortinet Certified Solution Specialist – SASE
Fortinet Certified Expert Cybersecurity
Microsoft Office Specialist: Word Expert (Office 2019)
Microsoft Office Specialist: Word Expert (Office 2016)
Microsoft Office Specialist: Word Expert (Microsoft 365 Apps)
Microsoft Office Specialist: Word Associate (Office 2019)
Microsoft Office Specialist: Word Associate (Microsoft 365 Apps)
Microsoft Office Specialist: Word (Office 2016)
Microsoft Office Specialist: PowerPoint Associate (Office 2019)
Microsoft Office Specialist: PowerPoint Associate (Microsoft 365 Apps)
Microsoft Office Specialist: PowerPoint (Office 2016)
Microsoft Office Specialist: Outlook Associate (Office 2019)
Microsoft Office Specialist: Outlook (Office 2016)
Microsoft Office Specialist: Expert (Office 2019)
Microsoft Office Specialist: Expert (Microsoft 365 Apps)
Microsoft Office Specialist: Excel for Business Finance Associate
Microsoft Office Specialist: Excel for Accounting Associate
Microsoft Office Specialist: Excel Expert (Office 2019)
Microsoft Office Specialist: Excel Expert (Office 2016)
Microsoft Office Specialist: Excel Expert (Microsoft 365 Apps)
Microsoft Office Specialist: Excel Associate (Office 2019)
Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps)
Microsoft Office Specialist: Excel (Office 2016)
Microsoft Office Specialist: Associate (Office 2019)
Microsoft Office Specialist: Associate (Microsoft 365 Apps)
Microsoft Office Specialist: Access Expert (Office 2019)
Microsoft Office Specialist: Access (Office 2016)
Microsoft Office Specialist: 2016 Master
Microsoft Certified: Windows Server Hybrid Administrator Associate
Microsoft Certified: SQL AI Developer Associate
Microsoft Certified: Power Platform Solution Architect Expert
Microsoft Certified: Power Platform Functional Consultant Associate
Microsoft Certified: Power Platform Developer Associate
Microsoft Certified: Power BI Data Analyst Associate
Microsoft Certified: Power Automate RPA Developer Associate
Microsoft Certified: Machine Learning Operations (MLOps) Engineer Associate
Microsoft Certified: Information Security Administrator Associate
Microsoft Certified: Fabric Data Engineer Associate
Microsoft Certified: Fabric Analytics Engineer Associate
Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert
Microsoft Certified: Dynamics 365: Finance and Operations Apps Developer Associate
Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate
Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate
Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate
Microsoft Certified: Dynamics 365 Business Central Developer Associate
Microsoft Certified: DevOps Engineer Expert
Microsoft Certified: Cybersecurity Architect Expert
Microsoft Certified: Azure for SAP Workloads Specialty
Microsoft Certified: Azure Solutions Architect Expert
Microsoft Certified: Azure Databricks Data Engineer Associate
Microsoft Certified: Azure Data Scientist Associate
Microsoft Certified: Azure Cosmos DB Developer Specialty
Microsoft Certified: Agentic AI Business Solutions Architect
Microsoft Certified: AI Transformation Leader
Microsoft Certified: AI Business Professional
Microsoft 365 Certified: Teams Administrator Associate
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Copilot and Agent Administration Fundamentals
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Microsoft 365 Certified: Administrator Expert
Microsoft GitHub Foundations Certification
Microsoft GitHub Copilot Certification
Microsoft GitHub Advanced Security Certification
Microsoft GitHub Administration Certification
Microsoft GitHub Actions Certification
Cisco Certified Internetwork Expert (CCIE) – Enterprise Infrastructure
Cisco Certified Network Associate (CCNA)
Microsoft Azure Virtual Desktop Specialty
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
Microsoft Certified: Azure AI Engineer Associate
Microsoft Azure Database Administrator Associate (DP-300)
Microsoft Certified: Azure Data Engineer Associate
Microsoft Certified: Azure Network Engineer Associate
Microsoft Certified: Azure Security Engineer Associate
Microsoft Certified: Azure Developer Associate
Microsoft Certified: Azure Administrator Associate
Microsoft 365 Certified: Fundamentals
Microsoft Certified: Power Platform Fundamentals
Microsoft Certified: Azure AI Fundamentals
Microsoft Certified: Azure Data Fundamentals
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft Certified: Azure Fundamentals
Cisco Certified Architect
Cisco Certified Internetwork Expert – Collaboration
Cisco Certified Internetwork Expert – Service Provider
Cisco Certified Internetwork Expert – Data Center
Cisco Certified Internetwork Expert – Security
Cisco Certified Internetwork Expert – Enterprise Wireless
Cisco Certified DevNet Associate (Automation & DevOps focus)
Cisco Certified CyberOps Associate
Cisco Certified Network Professional-CyberOps
Cisco Certified Network Professional- DevNet
Cisco Certified Network Professional – Collaboration
Cisco Certified Network Professional – Security
Cisco Certified Network Professional – Data Center
Cisco Certified Network Professional – Enterprise
Cisco Certified Network Professional (CCNP)
Add Review
Your email address will not be published
Customer review
No reviews yet for this exam.
