CCST IT Support
Exam Code: 100-140
The Cisco Certified Support Technician (CCST) IT Support certification validates foundational IT support skills required to troubleshoot computer systems, assist end users, manage operating systems, and maintain basic networking and security environments. The certification is designed for beginners entering the IT support or help desk field.
- Exam Breakdown
- Domain Breakdown
- Access Breakdown
Exam Format
- Exam Code: 100-140 CCST IT Support
- Certification Level: Entry-Level (Cisco Certified Support Technician)
- Exam Duration: 90 minutes (Additional 30-minute time extension available for non-English-speaking countries)
- Passing Score: Not officially disclosed by Cisco
- Unscored Content: The exam may include unscored questions for research purposes. These questions do not affect the final score and are not identified.
Exam Details
- Question Types: Multiple choice, multiple answer, scenario-based questions
- Number of Questions: Approximately 45–55 questions
- Hands-On Questions: No hands-on lab simulations. The exam focuses on conceptual troubleshooting and IT support knowledge.
Exam Policies
- Offline Proctoring: Must be rescheduled or canceled at least 48 hours before the scheduled exam time.
- Online Proctoring: Must be rescheduled or canceled at least 30 minutes before the scheduled exam time.
- Waiting Period: A minimum 5-calendar-day wait is required after a failed attempt before retaking the exam.
- Retake Fee: Full exam fee must be paid for each retake.
Certification Validity and Renewal
- Validity: Cisco certifications typically remain valid for 3 years
- Renewal Options: Retake the exam or earn a higher-level Cisco certification.
Exam Fee
- Base Fee: $125 USD (excluding taxes)
- Taxes: Country-specific VAT may apply
. Example: In India, 18% tax applies, making the total $147.50 USD ($125 + $22.50 tax)
Prerequisites
- There are no formal prerequisites for taking the 100-140 CCST IT Support exam. However, it is recommended to have:
- Basic computer knowledge
- Familiarity with operating systems and hardware components
- Interest in IT support or help desk careers
Exam Topics
- Troubleshooting computer hardware and peripherals
- Operating system configuration and support
- Basic networking connectivity and troubleshooting
- Security fundamentals and system protection
- Customer service and help desk support processes
For a detailed breakdown and official study guide, feel free to contact us!
Intended Audience
The CCST IT Support certification is ideal for individuals starting a career in IT support, including roles such as:- Help Desk Technician
- IT Support Specialist
- Desktop Support Technician
- Technical Support Engineer
- IT Service Desk Analyst
Career Impact
- Jobs You Can Get: IT Support Technician, Help Desk Technician, Desktop Support Specialist, Technical Support Analyst
- Average Salary: Varies by country — U.S.: $40,000–$65,000 USD, India: ₹2,50,000–₹6,00,000 INR, United Kingdom: £20,000–£32,000 GBP, UAE: 60,000–110,000 AED per year.
- Why It’s Valuable: This certification provides foundational IT troubleshooting skills and prepares candidates for entry-level technical support roles in enterprise IT environments.
Exam Mode
The exam is proctored and can be taken either:- In-person at authorized Pearson VUE test centres
- Online through Pearson VUE’s online proctoring system
Exam Booking Link
Book your CCST IT Support Exam via Pearson VUE — Click here https://www.pearsonvue.com/us/en/cisco.html
Once you pass the exam
- Download your Cisco Certification from Cisco Certmetrics
- Processing Time: Certificate available within 24 to 48 hours after passing the exam
- Log in to Cisco Certmetrics: https://cp.certmetrics.com/cisco/en/login
- Navigate to the Certifications section
- Download your CCST IT Support certificate (PDF format)
Offers
Prepare with actual exam questions
To strengthen your knowledge and approach exam day with confidence. We provide practice questions to help you understand the exam format and question patterns.
Access the Real Exam QuestionsContact our consultant today for personalized guidance.
Why Atmic networks?
- Atmic Networks is a trusted global provider of professional IT training and certification mentorship.
- We deliver regularly updated, industry-relevant content tailored to real-world demands.
- Our expert mentors bring hands-on experience to guide your learning journey.
- Our clients consistently achieve high success rates in their certification exams.
- Enjoy instant access to high-quality digital learning materials.
- We offer dedicated 24/7 customer support to assist you whenever you need it.
Top Reasons to Choose
CCST IT Support
Ideal Starting Point for IT Careers
The CCST IT Support certification introduces essential troubleshooting and support skills required for entry-level IT positions and builds a strong foundation for a career in information technology.
Practical Skills for Real Help Desk Environments
The exam focuses on common IT support tasks including diagnosing system problems, assisting users, and maintaining computer systems used in real-world IT support roles.
Pathway to Advanced Cisco Certifications
This certification prepares candidates for more advanced Cisco certifications such as CCNA and other IT certifications in networking, cybersecurity, and system administration.
Top Certifications
Fortinet Certified Solution Specialist – Secure Networking
Fortinet Certified Fundamentals – Cybersecurity
Fortinet Certified Associate – Cybersecurity
Fortinet Certified Professional – Security Operations
Fortinet Certified Professional – Cloud Security
Fortinet Certified Professional-SASE
Fortinet Certified Professional – Secure Networking
Fortinet Certified Solution Specialist – Security Operations
Fortinet Certified Solution Specialist – Cloud Security
Fortinet Certified Solution Specialist – SASE
Fortinet Certified Expert Cybersecurity
Microsoft Office Specialist: Word Expert (Office 2019)
Microsoft Office Specialist: Word Expert (Office 2016)
Microsoft Office Specialist: Word Expert (Microsoft 365 Apps)
Microsoft Office Specialist: Word Associate (Office 2019)
Microsoft Office Specialist: Word Associate (Microsoft 365 Apps)
Microsoft Office Specialist: Word (Office 2016)
Microsoft Office Specialist: PowerPoint Associate (Office 2019)
Microsoft Office Specialist: PowerPoint Associate (Microsoft 365 Apps)
Microsoft Office Specialist: PowerPoint (Office 2016)
Microsoft Office Specialist: Outlook Associate (Office 2019)
Microsoft Office Specialist: Outlook (Office 2016)
Microsoft Office Specialist: Expert (Office 2019)
Microsoft Office Specialist: Expert (Microsoft 365 Apps)
Microsoft Office Specialist: Excel for Business Finance Associate
Microsoft Office Specialist: Excel for Accounting Associate
Microsoft Office Specialist: Excel Expert (Office 2019)
Microsoft Office Specialist: Excel Expert (Office 2016)
Microsoft Office Specialist: Excel Expert (Microsoft 365 Apps)
Microsoft Office Specialist: Excel Associate (Office 2019)
Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps)
Microsoft Office Specialist: Excel (Office 2016)
Microsoft Office Specialist: Associate (Office 2019)
Microsoft Office Specialist: Associate (Microsoft 365 Apps)
Microsoft Office Specialist: Access Expert (Office 2019)
Microsoft Office Specialist: Access (Office 2016)
Microsoft Office Specialist: 2016 Master
Microsoft Certified: Windows Server Hybrid Administrator Associate
Microsoft Certified: SQL AI Developer Associate
Microsoft Certified: Power Platform Solution Architect Expert
Microsoft Certified: Power Platform Functional Consultant Associate
Microsoft Certified: Power Platform Developer Associate
Microsoft Certified: Power BI Data Analyst Associate
Microsoft Certified: Power Automate RPA Developer Associate
Microsoft Certified: Machine Learning Operations (MLOps) Engineer Associate
Microsoft Certified: Information Security Administrator Associate
Microsoft Certified: Fabric Data Engineer Associate
Microsoft Certified: Fabric Analytics Engineer Associate
Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert
Microsoft Certified: Dynamics 365: Finance and Operations Apps Developer Associate
Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate
Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate
Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate
Microsoft Certified: Dynamics 365 Business Central Developer Associate
Microsoft Certified: DevOps Engineer Expert
Microsoft Certified: Cybersecurity Architect Expert
Microsoft Certified: Azure for SAP Workloads Specialty
Microsoft Certified: Azure Solutions Architect Expert
Microsoft Certified: Azure Databricks Data Engineer Associate
Microsoft Certified: Azure Data Scientist Associate
Microsoft Certified: Azure Cosmos DB Developer Specialty
Microsoft Certified: Agentic AI Business Solutions Architect
Microsoft Certified: AI Transformation Leader
Microsoft Certified: AI Business Professional
Microsoft 365 Certified: Teams Administrator Associate
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Copilot and Agent Administration Fundamentals
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Microsoft 365 Certified: Administrator Expert
Microsoft GitHub Foundations Certification
Microsoft GitHub Copilot Certification
Microsoft GitHub Advanced Security Certification
Microsoft GitHub Administration Certification
Microsoft GitHub Actions Certification
Cisco Certified Internetwork Expert (CCIE) – Enterprise Infrastructure
Cisco Certified Network Associate (CCNA)
Microsoft Azure Virtual Desktop Specialty
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
Microsoft Certified: Azure AI Engineer Associate
Microsoft Azure Database Administrator Associate (DP-300)
Microsoft Certified: Azure Data Engineer Associate
Microsoft Certified: Azure Network Engineer Associate
Microsoft Certified: Azure Security Engineer Associate
Microsoft Certified: Azure Developer Associate
Microsoft Certified: Azure Administrator Associate
Microsoft 365 Certified: Fundamentals
Microsoft Certified: Power Platform Fundamentals
Microsoft Certified: Azure AI Fundamentals
Microsoft Certified: Azure Data Fundamentals
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft Certified: Azure Fundamentals
Cisco Certified Architect
Cisco Certified Internetwork Expert – Collaboration
Cisco Certified Internetwork Expert – Service Provider
Cisco Certified Internetwork Expert – Data Center
Cisco Certified Internetwork Expert – Security
Cisco Certified Internetwork Expert – Enterprise Wireless
Cisco Certified DevNet Associate (Automation & DevOps focus)
Cisco Certified CyberOps Associate
Cisco Certified Network Professional-CyberOps
Cisco Certified Network Professional- DevNet
Cisco Certified Network Professional – Collaboration
Cisco Certified Network Professional – Security
Cisco Certified Network Professional – Data Center
Cisco Certified Network Professional – Enterprise
Cisco Certified Network Professional (CCNP)
Add Review
Your email address will not be published
Customer review
Atmic service is unmatched. The instructors are knowledgeable and professional. Would certainly recommend them to my colleagues.
FAQ
-
Who should take the CCST IT Support (100-140) exam?
The CCST IT Support exam is designed for beginners who want to start a career in IT support or help desk roles. It is suitable for students, entry-level IT professionals, and individuals transitioning into the technology field.
-
How difficult is the 100-140 CCST IT Support exam?
The exam is considered beginner-friendly because it focuses on foundational IT concepts rather than advanced technical configurations. Candidates with basic computer knowledge and some hands-on experience should find it manageable.
-
Why does Cisco offer the CCST IT Support certification?
Cisco offers the CCST IT Support certification to help individuals build foundational IT troubleshooting and support skills before pursuing more advanced networking or cybersecurity certifications.
-
What resources can be used to prepare for the CCST IT Support exam?
Candidates can prepare using Cisco Networking Academy courses, online learning platforms, beginner IT support training programs, and hands-on practice with operating systems and computer hardware.
-
Is the CCST IT Support certification valuable in 2026?
Yes, the CCST IT Support certification remains valuable because organizations continue to require skilled IT support professionals who can troubleshoot systems, assist users, and maintain IT infrastructure. It is an excellent entry point into the IT industry.
