Avaya Aura® Communication Applications Support Certified Exam
Exam Code: 72301X
The Avaya Aura® Communication Applications Support Certified certification validates your ability to support, troubleshoot, maintain, and optimize Avaya Aura® communication applications, including core components such as System Manager, Session Manager, and application-level services within enterprise unified communications environments.
- Exam Breakdown
- Domain Breakdown
- Access Breakdown
Exam Format
- Exam Code: 72301X – Avaya Aura® Communication Applications Support
- Certification Level: Professional / Support Specialist Exam Duration: 90 minutes
- Passing Score: Approximately 70–71% (subject to Avaya scoring policies)
- Unscored Content: The exam may include unscored questions used for research and exam development.
Exam Details
- Question Types: Multiple choice, multiple answer, drag-and-drop, scenario-based questions
- Number of Questions: Approximately 70 questions
- Hands-On Questions: The exam focuses on troubleshooting and support processes rather than performance-based lab simulations.
Exam Policies
- Offline Proctoring: Must be rescheduled or canceled according to Avaya/Pearson VUE testing policies.
- Online Proctoring: Available depending on testing provider requirements.
- Waiting Period: Candidates must follow Avaya certification policies for retake waiting periods.
- Retake Fee: Full exam fee applies for each retake.
Certification Validity and Renewal
- Validity: Typically aligned with Avaya solution versions and certification tracks.
Renewal Options: Upgrade certification by passing newer version exams when released.
Exam Fee
- Base Fee: Approximately $125 USD
- Taxes: Country-specific VAT or local taxes may apply depending on location.
Prerequisites
There are no mandatory prerequisites for this exam. However, Avaya recommends:- Understanding of unified communications and VoIP concepts
- Experience with Avaya Aura communication applications
- Knowledge of networking fundamentals and telephony systems
- Experience supporting enterprise communication environments
Exam Topics
Based on official credential descriptions and trusted outlines, covered topics include:- Architecture and function of Avaya Aura Communication Applications (Presence Service, Breeze, ASBCE, Web Gateway, Branch Survivability, AES)
- Troubleshooting techniques for each component: logs, health status, alarms, trace captures
- Call flows and SIP signaling across applications (e.g., Breeze–Presence, ASBCE–Remote Worker, AAWG/WebRTC, Branch Survivability)
Intended Audience
Ideal for telecom and unified communications professionals such as:- Avaya Support Engineers specializing in communication applications
- System administrators responsible for maintaining Avaya Aura environments
- IT professionals handling deployments and support of UC infrastructure
Career Impact
Jobs You Can Get:- Avaya Support Specialist, UC Infrastructure Technician, Communication Applications Support Engineer
- Not publicly published, but advanced roles in unified communications typically command competitive compensation
- Proves advanced troubleshooting skills for complex Avaya Aura Communication Applications and is the support-level complement to the implementation exam (71301X)
Exam Mode
- Was offered via Avaya Learning Center and Pearson VUE, in proctored test centers (with online proctoring where available)
Exam Booking Link
- Previously available through the Avaya Learning portal or Pearson VUE. Certification status and credential verification may now be accessed via Avaya’s Credential Management System.
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Top Reasons to Choose
Avaya Aura® Communication Applications Support Certified Exam
Industry Recognition in Communication System Support
The Avaya Aura Communication Applications Support certification validates expertise in maintaining enterprise communication systems widely used by global organizations. It strengthens professional credibility, demonstrates troubleshooting capabilities, and helps professionals advance in telecommunications and unified communications support roles.
Validation of Troubleshooting and Support Skills
This certification confirms practical knowledge in monitoring, maintaining, and troubleshooting Avaya Aura communication applications. It validates expertise in system administration, issue resolution, and performance optimization, enabling organizations to maintain reliable communication services and reduce system downtime.
Growing Demand for Unified Communications Support Professionals
Organizations increasingly rely on unified communications platforms for collaboration and business operations. This certification prepares professionals to manage communication infrastructure, support system performance, and resolve technical issues efficiently in enterprise communication environments.
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FAQ
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Who should take the Avaya Aura Communication Applications Support Certified exam?
This certification is ideal for unified communications support engineers, telecom professionals, system administrators, and technical support specialists responsible for maintaining enterprise communication systems. It suits individuals with experience in VoIP technologies who want to validate troubleshooting skills and demonstrate expertise in Avaya Aura communication environments.
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How difficult is the Avaya Aura Communication Applications Support exam?
The exam is considered moderately challenging because it evaluates system support knowledge, troubleshooting processes, and unified communications concepts. Candidates must understand Avaya Aura architecture, monitoring tools, and maintenance procedures. Professionals with hands-on experience supporting enterprise communication systems generally find the exam manageable with proper preparation.
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Why does Avaya offer the Communication Applications Support certification?
Avaya offers this certification to validate professional skills in maintaining and supporting enterprise communication solutions. It helps organizations identify qualified professionals capable of monitoring system performance, resolving technical issues, and ensuring operational continuity in enterprise communication environments.
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What tools and resources can be used to prepare for the exam?
Candidates can prepare using official Avaya training courses, product documentation, and certification learning resources. Hands-on experience supporting Avaya Aura solutions, practice labs, and authorized training programs are recommended to build technical knowledge and troubleshooting skills required for certification.
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Is the Avaya Aura Communication Applications Support certification valuable in 2026?
Yes, the certification remains valuable because organizations continue relying on unified communications platforms for collaboration and operations. Companies require professionals who can support and maintain communication systems efficiently, making this certification relevant for career growth in telecommunications and enterprise communication technologies.
