Certification Overview

To earn the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification, candidates must pass one required exam. Microsoft’s certification page presents this as a single-exam certification path.

Track Details & Exam Requirements

🔹 Core Exam (Required)

MS-721: Collaboration Communications Systems Engineer

This certification is intended for candidates responsible for planning, deploying, configuring, maintaining, and troubleshooting collaboration communication systems. These systems include:

• Microsoft Teams Phone
• Microsoft Teams meetings
• Microsoft Teams Premium
• Microsoft Copilot in Teams
• Microsoft Teams Rooms
• Other certified and supported devices

Exam Details

• Exam Code: MS-721
• Exam Duration: 100 minutes
• Exam Type: Proctored exam, not open book; may include interactive components
• Delivery: Pearson VUE
• Languages: English, Chinese (Simplified), French, German, Japanese, Portuguese (Brazil), Spanish
• Certification Level: Intermediate
• Product: Microsoft 365
• Role: Administrator
• Renewal Frequency: 12 months
• Last Updated: 07/22/2024

What This Certification Validates

With the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification, you demonstrate the ability to:

• Configure, deploy, monitor, and manage Microsoft Teams Phone
• Configure, deploy, monitor, and manage Microsoft Teams meetings
• Configure, deploy, monitor, and manage certified devices
• Work with collaboration communication systems in Microsoft 365 environments

Microsoft also states that candidates are expected to have a fundamental understanding of:

• Networking
• Telecommunications
• Audio/visual and meeting room technologies
• Identity and access management

Candidates should be proficient in using:

• Microsoft Teams admin center
• Microsoft Teams Rooms Pro Management portal
• PowerShell
• Microsoft Call Quality Dashboard

Exam Skills Measured

The MS-721 exam measures the following areas:

1. Plan and design collaboration communications systems
2. Configure and manage Teams meetings, webinars, and town halls
3. Configure and manage Teams Phone
4. Configure and manage Teams Rooms and devices

Validity & Recertification

Microsoft states that role-based and specialty certifications expire unless they are renewed. Renewal can be completed at no cost by passing an online assessment on Microsoft Learn.

Recommended Experience

The certification page indicates candidates should have:

• A fundamental understanding of networking
• A fundamental understanding of telecommunications
• Knowledge of audio/visual and meeting room technologies
• Knowledge of identity and access management
• Proficiency with Microsoft Teams admin center, Microsoft Teams Rooms Pro Management portal, PowerShell, and Microsoft Call Quality Dashboard

Who Should Pursue This Certification?

This certification is suitable for professionals working as:

• Collaboration communications systems engineers
• Microsoft 365 administrators involved in Teams communication systems
• Administrators managing Teams Phone, meetings, Teams Rooms, and certified devices

Summary

The Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification validates a candidate’s ability to manage collaboration communication systems across Microsoft Teams Phone, meetings, Teams Rooms, and certified devices. It requires one exam: MS-721.

Key points

• Requires one exam: MS-721
• Single-exam certification path
• Focuses on Teams Phone, meetings, webinars, town halls, Teams Rooms, and devices
• Level listed on the page: Intermediate
• Role listed on the page: Administrator