Exam Format

• Exam Code: NS0-194
• Certification Level: Professional
• Exam Duration: 120 minutes
• Passing Score: Not publicly disclosed by NetApp (score report provided after completion)
• Unscored Content: The exam may include unscored questions for research purposes that do not affect your final score.

Exam Details

• Question Types: Multiple choice, multiple response
• Number of Questions: Approximately 60 questions
• Hands-On Questions: No hands-on lab tasks — focuses on troubleshooting, maintenance, and support knowledge.

Exam Policies

• Rescheduling/Cancellation: Must be completed according to Pearson VUE testing policies (typically at least 24 hours before scheduled exam time).
• Waiting Period: Retake policies follow NetApp certification guidelines (waiting period required after failed attempts).
• Retake Fee: Full exam fee required for each retake.

Certification Validity and Renewal

• Validity: 2 years (NetApp certifications follow version-based renewal aligned with technology updates)
• Renewal Options: Pass the latest version of the certification exam to maintain active certification status.

Exam Fee

• Base Fee: $150 USD (excluding taxes)
• Taxes: Country-specific VAT may apply
• Example: In India, 18% tax applies, making the total $177 USD ($150 + $27 tax)

Prerequisites

• There are no mandatory prerequisites for the NetApp Certified Support Engineer exam. However, NetApp recommends:
• 6–12 months of experience supporting NetApp ONTAP environments
• Understanding of storage systems, networking, and operating systems
• Knowledge of NetApp hardware components and ONTAP administration
• Experience with troubleshooting enterprise storage solutions

Exam Topics

• System Installation and Configuration — NetApp storage system setup, hardware components, initial configuration
• Storage System Architecture — ONTAP architecture, controllers, aggregates, volumes, storage protocols
• Troubleshooting and Support — Diagnosing hardware and software issues, log analysis, performance troubleshooting
• Maintenance and Administration — System upgrades, firmware updates, system health monitoring, maintenance procedures
• Data Protection and Availability — RAID, snapshots, replication technologies, high availability concepts
• Networking and Connectivity — Storage networking, protocols (NFS, CIFS/SMB, iSCSI, Fibre Channel), connectivity troubleshooting

Intended Audience

• Technical Support Engineers
• Storage Administrators
• Systems Support Engineers
• Infrastructure Support Engineers
• Data Center Support Engineers

Career Impact

Jobs You Can Get:

• Storage Support Engineer, Technical Support Engineer, Storage Administrator, Infrastructure Support Engineer

Average Salary:

• U.S.: $75,000–$110,000 USD,
• India: ₹5,00,000–₹12,00,000 INR,
• United Kingdom: £35,000–£60,000 GBP,
• UAE: 120,000–220,000 AED per year.

Why It’s Valuable:

• Validates enterprise storage support skills, demonstrates expertise in NetApp ONTAP environments, recognized by organizations using NetApp storage solutions.

Exam Mode

• In-person at authorized Pearson VUE test centres
• Online through Pearson VUE’s online proctoring system

Exam Booking Link

• Book your NetApp Certified Support Engineer (NS0-184) exam via Pearson VUE — Click here (https://www.pearsonvue.com/us/en/netapp.html)

Once you pass the exam:

• Access your certification through the NetApp Certification Portal
• Digital certificate available after successful completion
• Download and share certification credentials from your NetApp account dashboard

Offers