Exam Format

• Exam Code: CIS‑HR
• Level: Implementation Specialist
• Duration: 45 questions; formatting includes multiple-choice and multiple-select. 
• Passing Score: Pass/Fail; numeric score not publicly disclosed. 
• Unscored Content: Not specified

Exam Details

• Question Types: Multiple-choice and multiple-select formats.
• Number of Questions: Approximately 45. 
• Hands‑On/Performance Questions: None (knowledge‑based).
• Delivery Mode: Online via Webassessor (proctored) or onsite via authorized centers. A voucher is required upon completion of prerequisite training—Human Resources (HR) Implementation. 

Exam Policies

• Offline Proctoring: Must be rescheduled or canceled at least 72 hours before the scheduled exam time.
• Online Proctoring: Must be rescheduled or canceled at least 72 hours before the scheduled exam time.
• Waiting Period: A minimum 3-day wait is required after a failed attempt before retaking the exam.
• Retake Fee: Full exam fee must be paid for each retake.

Certification Validity and Renewal

• Validity: Does not expire but must remain current with the latest ServiceNow product release updates.
• Renewal Options: Complete Delta exams when new product releases require certification updates.

Exam Fee

• Base Fee: $300 USD (excluding taxes)
• Taxes: Country-specific VAT or GST may apply
• Example: In India, 18% tax applies, making the total $354 USD ($300 + $54 tax)

Prerequisites

• Mandatory: Completion of the Human Resources (HR) Implementation course to obtain the exam voucher. 
• Recommended:
  • Participation in one or more HR implementation projects
  • 3 to 6 months of ServiceNow deployment experience (including HR modules)
  • Familiarity with HR domain terminology and process flowsExam Topics

• Configuration and Maintenance of HR Case Management
• Employee Service Center and HR Portal Setup
• Lifecycle Events, Onboarding, and Transition Configuration
• HR Integrations (HR Core, Employee Documents, Employee Service Center)
• Roles, Access Controls, and Security in HR Applications
• HR Workflows, Knowledge, Surveys, and Service Automation

INTENDED AUDIENCE

• ServiceNow HR Implementation Consultants
• HR Service Delivery Specialists
• System Integrators focused on HRSD modules

CAREER IMPACT

• HRSD Implementation Consultant
• HR Systems Engineer (ServiceNow)
• HR Automation Specialist

• U.S.: $90,000–$135,000 USD,
• India: ₹7,00,000–₹22,00,000 INR,
• United Kingdom: £45,000–£85,000 GBP,
• UAE: 170,000–320,000 AED per year.

• Official ServiceNow-backed credential validating HRSD implementation expertise
• Covers critical areas like HR workflows, case handling, lifecycle events, and integrations
• Enhances credibility for employers seeking to deploy HRSD modules effectively

Exam Mode:

• Online-proctored via Webassessor, or onsite through authorized testing partners.
• A voucher (earned via HR Implementation training) is required for registration. 

Exam Booking:

• Book your ServiceNow Certified Implementation Specialist – Human Resources Exam — Click here (https://learning.servicenow.com)

After You Pass:

• You receive a Pass or Fail result immediately following the exam submission. No detailed score report is provided. 

Offers