Managing Jira Service Projects for Cloud
Exam Code: ACP-420
The ACP-420 certification validates your expertise in configuring, managing, and optimizing Jira Service Management Cloud projects, including request types, SLAs, queues, automation, and customer service workflows.
- Exam Breakdown
- Domain Breakdown
- Access Breakdown
Exam Format
- Exam Code: ACP-420
- Certification Level: Professional
- Exam Duration: 180 minutes (3 hours)
- Passing Score: Not publicly disclosed (scaled scoring used by Atlassian)
- Unscored Content: The exam may include unscored questions for research purposes. These do not affect your score and are not identified. Time is adjusted accordingly.
Exam Details
- Question Types: Multiple choice, multiple select, scenario-based questions
- Number of Questions: Approximately 65–75 questions
- Hands-On Questions: The exam focuses on real-world Jira Service Management scenarios, testing your ability to configure and manage service projects effectively
Exam Policies
- Offline Proctoring: Not applicable (no test center delivery)
- Online Proctoring: Available through Atlassian’s authorized online proctoring system
- Waiting Period: Candidates must wait at least 7 days before retaking the exam after a failed attempt
- Retake Fee: Full exam fee must be paid for each retake
Certification Validity and Renewal
- Validity: 2 years
- Renewal Options: Recertify by passing the latest version of the exam
Exam Fee
- Base Fee: $249 USD
- Taxes: Country-specific VAT may apply
- Example: In India, 18% tax applies, making the total $293.82 USD ($249 + $44.82 tax)
Prerequisites
There are no mandatory prerequisites for taking the ACP-420 exam. However, it is recommended to have:- Experience with Jira Service Management Cloud
- Understanding of ITSM concepts and service desk operations
- Familiarity with SLAs, queues, and automation
Exam Topics
- Jira Service Management Fundamentals: Projects, portals, and request types
- Queue & SLA Management: Creating queues, configuring SLAs
- Automation & Workflows: Rules, triggers, and service workflows
- Customer Experience: Portal customization and knowledge base integration
- Incident & Service Request Management: Best practices and configurations
Intended Audience
The ACP-420 certification is ideal for:- Jira Service Management Administrators
- IT Service Desk Managers
- DevOps Engineers
- Support Engineers
Career Impact
Jobs You Can Get:
- Jira Service Management Administrator, ITSM Specialist, Service Desk Manager, Support Engineer
Average Salary:
- Varies by country — U.S.: $85,000–$125,000 USD,
- India: ₹6,00,000–₹18,00,000 INR,
- United Kingdom: £45,000–£80,000 GBP
Why It’s Valuable:
- Recognized certification demonstrating expertise in managing Jira Service Management Cloud environments
Exam Mode
The exam is proctored and can be taken:- Online via Atlassian’s remote proctoring system
Exam Booking Link
- Book your ACP-420 Exam via Atlassian — Click here (https://www.atlassian.com/certification)
Once you pass the exam
- Certification is awarded by Atlassian
- Processing Time: Certificate available shortly after passing
- Access your certification via Atlassian certification portal
Offers
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Top Reasons to Choose
Managing Jira Service Projects for Cloud
High Demand for ITSM and Service Management Skills
Organizations rely on Jira Service Management Cloud to handle incidents, requests, and support operations, creating strong demand for professionals who can configure service projects, optimize workflows, and improve service delivery efficiency.Real-World Scenario-Based Certification
The exam focuses on practical IT service management scenarios, ensuring candidates can manage SLAs, queues, automation, and customer portals effectively, making the certification highly relevant for professionals working in support and operations environments.Career Growth in ITSM and Cloud Support Roles
Earning ACP-420 enhances credibility and opens opportunities in IT service management, DevOps, and support roles, helping professionals advance into senior positions managing service operations and customer support systems in modern organizations.Top Certifications
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FAQ
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Who should take the ACP-420 exam?
The ACP-420 exam is ideal for professionals managing Jira Service Management Cloud projects, including administrators, service desk managers, and support engineers. It is suitable for individuals with hands-on experience configuring request types, SLAs, queues, and automation in service management environments.
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How difficult is the ACP-420 exam?
The ACP-420 exam is considered moderately challenging, as it tests practical knowledge of IT service management and Jira Service Management configurations. Candidates with real-world experience in managing service projects, SLAs, and automation are more likely to pass successfully.
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Why does Atlassian offer the ACP-420 certification?
Atlassian offers the ACP-420 certification to validate professionals’ ability to manage Jira Service Management Cloud projects effectively. It ensures certified individuals can improve service delivery, optimize workflows, and support ITSM practices in organizations using Jira Service Management.
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What tools and resources can be used to prepare for the ACP-420 exam?
Candidates can prepare using Atlassian’s official documentation, training courses, and practice exams. Hands-on experience with Jira Service Management Cloud, configuring SLAs, queues, automation rules, and portals is essential for building the practical skills required to pass the exam.
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Is the ACP-420 certification still valuable in 2026?
Yes, the ACP-420 certification remains highly valuable in 2026 as organizations increasingly adopt ITSM and cloud-based service management solutions. Professionals skilled in Jira Service Management are in high demand, making this certification relevant for long-term career growth in IT operations and support.
