Certification Overview

To earn the Microsoft Office Specialist: Outlook Associate (Office 2019) certification, candidates must pass one required exam.

📌 Important

• This is a single-exam certification.
• There are no prerequisite exams or certifications required.
• The certification focuses on email management and collaboration using Outlook 2019.

Track Details & Exam Requirements

🔹 MOS Exam (Required)

MO-400: Microsoft Outlook (Office 2019)

This exam measures the ability to manage email communication, organize calendars, manage contacts, and handle tasks using Microsoft Outlook.

Exam Details

• Exam Code: MO-400
• Exam Name: Microsoft Outlook (Office 2019)
• Exam Duration: ~50 minutes
• Exam Type: Performance-based certification exam
• Delivery: Certiport authorized testing centers
• Certification Level: Associate
• Certification Program: Microsoft Office Specialist (MOS)

Validity & Recertification

With the Outlook Associate (Office 2019) certification, you demonstrate the ability to:

• Manage email communication and messaging workflows
• Organize and manage calendars and meeting schedules
• Manage contacts and address books
• Create and track tasks and reminders
• Organize messages using folders, categories, and rules
• These skills help professionals coordinate communication and collaboration efficiently using Outlook.

Exam Skills Measured

The MO-400 exam evaluates several email and communication management domains.

1. Manage the Outlook Environment (20–25%)

Candidates must understand how to:

• Configure Outlook settings and profiles
• Manage accounts and preferences
• Customize the Outlook interface

2. Manage Messages (25–30%)

Candidates should be able to:

• Compose and format email messages
• Organize messages using folders and categories
• Apply rules and filters to automate message handling

3. Manage Calendars (20–25%)

This domain focuses on:

• Creating and managing appointments and meetings
• Scheduling meetings and events
• Managing meeting invitations and responses

4. Manage Contacts and Tasks (20–25%)

Candidates must understand how to:

• Create and manage contact records
• Organize address books and distribution lists
• Create tasks and manage task lists

Certification Validity

• Microsoft Office Specialist certifications do not expire, because they validate proficiency in a specific Office product version.

Who Should Pursue This Certification?

This certification is ideal for professionals such as:

• Administrative professionals
• Office managers and coordinators
• Customer service representatives
• Business professionals managing email communication
• Students learning workplace productivity tools

Career Benefits

• Demonstrates expertise in professional email and communication management
• Validates skills in calendar scheduling and collaboration
• Recognized globally as a Microsoft Office Specialist credential
• Helps professionals improve workplace productivity and organization

Summary

The Microsoft Office Specialist: Outlook Associate (Office 2019) certification validates the ability to manage communication and scheduling using Microsoft Outlook.

Key points

• Requires one exam: MO-400
• No prerequisite certification required
• Focuses on email management, calendars, contacts, and tasks
• Associate-level certification in the Microsoft Office Specialist program.