Exam Format

• Exam Code: CIS-SP
• Certification Level: Implementation Specialist
• Exam Duration: ~90 minutes (standard duration for most ServiceNow CIS mainline exams)
• Passing Score: Not publicly disclosed (ServiceNow reports only pass/fail; exact score thresholds are internal)
• Unscored Content: The exam may include unscored pilot questions that do not count toward your result. This is common in ServiceNow certification exams.

Exam Details

• Question Types: Multiple-choice and multiple-select questions based on ServiceNow domain separation and implementation principles.
• Number of Questions: Typically ~50–60 questions (exact count may vary by exam version).
• Hands-On / Scenario Focus: Scenario-driven questions that assess real-world application of Service Provider features and domain configuration practices.

Exam Policies

• Offline Proctoring: Available at authorized testing centers via ServiceNow’s testing partner.
• Online Proctoring: Supported through remote proctoring where available.
• Rescheduling/Cancellation: Must comply with testing provider rules at time of scheduling.
• Retake Policy: Retakes are allowed according to ServiceNow’s exam retake policies, subject to waiting periods and retake fees.

Certification Validity and Renewal

• Validity: The certification remains current until major platform changes require delta/maintenance exams to stay aligned with ServiceNow release updates.
• Renewal Options: Complete required maintenance/delta exams as mandated by ServiceNow to keep your credential current.

Exam Fee

• Exam Fee: The typical exam fee for ServiceNow CIS mainline exams is ~USD $450 (may vary by region).
• Taxes: Applicable VAT/GST or local taxes may apply depending on your location.

Prerequisites

• Hands-on experience with the ServiceNow platform and domain separation concepts.
• Familiarity with data access controls, multi-tenant configuration, and process separation patterns.

Exam Topics

• Domain Architecture: Understanding and defining domains and domain hierarchy.
• Domain Separation Fundamentals: Managing domain separation for applications, tables, and data.
• Data & Process Separation: Handling foundational data, domain restrictions, and process isolation.
• Security & Access Controls: Configuring access control rules, roles, and permissions in domain contexts.
• Best Practices: Implementation best practices for multi-tenant/Service Provider deployments.

Intended Audience

• ServiceNow implementers and consultants working with domain separated or multi-tenant ServiceNow instances.
• Platform architects and administrators responsible for Service Provider configurations.
• IT professionals involved in governance, access control, and structured data environments on ServiceNow.

Career Impact

Jobs You Can Get:

• ServiceNow Implementation Specialist, Service Provider Consultant, ServiceNow Developer, ITSM Consultant, etc.

Average Salary: Varies by country —

• U.S.: $95,000–$140,000 USD,
• India: ₹8,00,000–₹25,00,000 INR,
• United Kingdom: £50,000–£90,000 GBP,
• UAE: 180,000–350,000 AED per year.

Why It’s Valuable:

• Demonstrates expertise in multi-tenant service management and enterprise service provider platform implementation.

Exam Mode

•  In-person: At authorized test centers via the official testing partner.
• Online: Through supported remote proctoring systems.

Exam Booking Link

• Book your ServiceNow Certified Implementation Specialist – Service Provider Exam — Click here (https://learning.servicenow.com)

Once you pass the exam:

• Download Certificate: Certification records and digital badges (e.g., via Credly) typically become available in your ServiceNow profile within 24–48 hours of passing.

Offers